NEW MITRA - Terms, Conditions & Policies
NEW MITRA provides services across 28,000+ pin codes in India. We deliver to most locations across the country.
We process your order within 24-48 hours and hand it over to our logistics partner. After pickup, the product is usually delivered within 3-4 business days.
Shipping charges are automatically calculated and displayed on the checkout page based on your delivery location and order value.
You can track your order status on our website. Additionally, you will receive email and WhatsApp notifications from our logistics partner with tracking updates.
We accept the following payment methods:
Currently, Cash on Delivery (COD) option is not available on NEW MITRA. You can use any of the online payment methods listed above.
In case of a failed payment, your money will be automatically refunded to the original payment source within 7-10 business days.
All transactions are processed through secure payment gateways that follow global security standards. Your payment information is encrypted and secure.
You do not need to register an account to browse our store. However, to place an order, you will need to login using your mobile number via OTP verification so we can assist you better.
You can view all your orders in the "My Orders" section of our store.
NEW MITRA maintains the highest security standards for your data and privacy. All your information is kept under access control and is not shared with anyone without permission.
We strive to provide accurate product descriptions and images. However, slight variations in color or appearance may occur due to display settings. If you receive a product that significantly differs from the description, please contact us immediately.
All prices are listed in Indian Rupees (₹). Prices are subject to change without notice. However, once you place an order, the price is locked in for that order.
Orders can only be cancelled before they are accepted or shipped by our team. Once an order is accepted or shipped, cancellation is not possible. Please refer to our Return Policy for more details.
Product availability is subject to stock. If a product becomes unavailable after you place an order, we will notify you and provide a full refund.
If you have any questions or concerns about your order, you can reach out to us through:
We prioritize resolving all customer issues promptly and efficiently.
NEW MITRA reserves the right to update these policies from time to time. We recommend checking this page periodically to stay informed about any changes. Continued use of our services after policy updates constitutes acceptance of the new terms.
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